Since early March, customers have had to put in a call to British Airways if they wanted a refund for a trip that the airline had cancelled but now, finally, British Airways has brought back the option to request a cash refund online. The option to request a refund on an Avios booking has yet to be brought back online and the availability of the cash refund option is far from obvious, but it's there.
Alaska Airlines is running a fun promotion for the duration of the NFL season in which it has been offering some fantastic discounts on fares out of select states. The promotion is built around the scoring prowess of Russell Wilson, the quarterback for the Seattle Seahawks, and runs after every Seahawks home game in which Wilson scores.
American Airlines has recently started offering Covid-19 tests (that customers have to pay for) on a number of its routes from the United States to the Caribbean and Central America. Now the airline is joining forces with British Airways to trial an enhanced free Covid-19 testing program for passengers traveling on select flights between the United States and Europe.
Qatar Airways has announced that it is restarting operations to seven of the destinations that it served before the coronavirus intervened and turned the travel world upside down, and the airline has confirmed that it will be boosting services on two of it key US routes from as early as this weekend.
American Airlines has finally decided to do something about the fact that its fleet has three different Wi-Fi suppliers but there has never been a single plan to cover access to all three networks. As of yesterday, the airline is now offering a choice of two monthly plans that give users access to Wi-Fi on all American Airlines aircraft regardless of who the Wi-Fi supplier is.
United Airlines has announced that it will be returning to New York JFK early next year as it looks to offer customers more transcontinental flights to Los Angeles and San Francisco. At the time of writing, United.com is showing a plethora of Business Class awards priced at 35,000 miles one-way.
As I noted yesterday, Qatar Airways has revamped its fare codes and, in the process, has introduced an unbundled Business Class fare that offers customers less than what most Business Class fares offer. The Qatar Airways website has now been updated to show the new fare options (on most routes) and in researching the latest changes, I noticed something that I wasn't expecting to see.
Yesterday, the Norwegian government confirmed that there would be no further financial aid offered to Norwegian despite the pleas of the airline's CEO, and now we're getting news that the airline has furloughed the vast majority of its employees leaving it with little more than a skeleton workforce. The situation at Norwegian has never looked so bleak.
Virgin Atlantic has now published its flight schedules for the rest of November as the airline responds to the month-long lockdown that the British Government has imposed on England. With at most 14 routes operating between now and 2 December, Virgin Atlantic's schedule has been pared to the bone.
We may be about to see the first major airline casualty of the current crisis and it's a casualty that quite a few people have been expecting for some time. Today, the government of Norway has announced that, as far as Norwegian is concerned, the wells have dried up and that it will not be offering the airline any further financial support.