British Airways has been one of the many airlines that have been trying their very best not to offer customers refunds (or making refund requests as difficult as possible) when their flights have been cancelled, and this is despite the fact that the European Commission and the US Department of Transport both recently restated that refunds have to be offered.
A little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their refunds via an online form rather than having to wait on the phone lines for hours on end and, as I seem to be getting more and more questions about the state of these refunds, I thought I'd post a quick update on what I've experienced and what I've noticed.
There's a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. British Airways is one such airline.
With a lot of people about to fall foul of a ban on travel between most European countries and the US, we're starting to see airlines updating their waivers to include transatlantic travel and British Airways has been one of the first out of the blocks.
For a recent trip, I was booked to fly in British Airways Club World (Business Class) on an overnight flight between Miami and London. I asked the agent at the check-in counter if they were offering any upgrades to First Class and was quoted a price of $950 - I turned it down. On an overnight flight where I'm going to spend the majority of my time resting or sleeping $950 is considerably more than I'm prepared to pay.
British Airways has announced that it will be waiving all change fees for new bookings made between Tuesday 3 March 2020 and Monday 16 March 2020 with the policy set to cover all routes that the airline operates.
British Airways has launched a new premium cabin promotion in which the airline is offering some very nice deals for First Class and Business Class deals on a number of its routes. Most of the better long-haul deals are for travel across the Atlantic but there are a few good deals to other parts of the world too and Club Europe is on sale too.
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British Airways has launched a "Love Is In The Air" Valentine's Day sale in which the airline is offering discounts on Club Europe and Club World fares (on select routes) when two fares are purchased together. If you're single this may be a good excuse to put yourself out there and find that someone special.
As far as I can tell, British Airways isn't running an official sale but that doesn't appear to have stopped the airline from publishing some truly excellent Premium Economy fares for roundtrip travel from London to a variety of cities in the United States.