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British Airways hasn’t been making it easy for customers who are due a refund of their cancelled flights to apply for such a refund and one of the ways it has made life harder has been by removing the option to request a refund from its website.
Up until a couple of weeks ago there were at least a couple of well-documented workarounds which allowed customers to request a British Airways refund online but British Airways got wise to those loopholes and shut them down pretty quickly. Of late, it has seemed as if the last remaining ways to request a refund from BA involve phone calls or emails and that all online options have been removed…but that may not be so.
It looks as if a few tech-savvy Head For Points readers may have found one (possibly two) workarounds that will still allow British Airways customers (whose flights have been cancelled by the airline) to request a refund online…but you’ll need a smartphone.
Please be aware that the process being discussed here is for flights that have already been canceled by British Airways. If your flight is still showing as operating you should not be trying to follow the steps in this post.
If you have a cash booking that has not yet been canceled by the airline you are not in a position to request a cash refund. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps in this post (or the offline steps discussed here).
If you request a refund of a cash booking that has not been canceled by British Airways you will forfeit most of your cash. You have been warned.
Requesting A British Airways Refund Via Smartphone
There are a few key things you need to know before I go any further:
- The steps outlined below will need to be taken using the British Airways account of the person who booked the cancelled flight(s).
- I live in the Apple universe so the smartphone screenshots you’ll see below are for an iPhone. A similar workaround may be available for Android phone users and I’ll be touching on this later on.
- I no longer have any cancelled flights in my British Airways account so I cannot offer screenshots at every stage of the process – I’ll do my best to keep the narrative as clear as possible.
Once you have your British Airways login details and/or the booking reference to hand, follow the steps below.
Open the Safari internet browser on your iPhone and open up the British Airways website.
If you’re a British Airways Executive Club member you should log in to your account and then proceeded to step 3. If you’re not a member of the Executive Club move directly to step 3.
On the British Airways homepage, tap the menu icon that you should see in the top-right of your screen…
…and then tap on “manage”…
…which should open up a screen like this:
Input your booking reference and the last name of the lead passenger (the person who booked) in the booking and tap on “find my booking”
If you’re presented with the option to choose which BA website design to proceed with you should choose to “continue in current design“.
You should now be in the booking for which you’d like a refund and if you scroll to almost the bottom of the (very) long page you’ll see the “cancellation options for this booking” (Do not tap this option at this point)
Open up your iPhone settings screen…
…scroll down to the Safari Icon…
…tap on the Safari icon to open up the settings for Safari…
…scroll right down to the bottom of the Safari settings page until you see the “Advanced” option…
…tap on “Advanced” to open up Safari’s advanced settings…
Go back to the Safai app where your screen should still be where you last left off:
Now tap on “Cancellation options for this booking”.
This is where the screenshots stop (I have no flights I need refunding) but you should now be on BA’s “calculate refund” page and you should see what BA will refund you on the screen in front of you….but do not do anything on this page yet.
Go back to the Safari app (where you should still be on the “calculate refund” page”) and, assuming you’re happy with whatever it is that BA is saying it will refund you, scroll to the bottom of the page and tap on “Confirm Cancellation”.
That’s it. Your cancellation request should now be sent to British Airways and, based on the reports we have been seeing, you should see your cash refunded in 14 – 22 days.
A Note For Android Users
- Enter Chrome’s Settings
- Tap “Advanced”
- Tap “Site Settings”
Let me know if this works but, as has been mentioned on HFP, there are a wide variety of Android phones so this workaround may only work on some.
I’m receiving increasing reports of people successfully calling up the British Airways Gold line (whether they have Gold status or not) and getting through to helpful agents in a reasonable amount of time – if what I’ve outlined above seems a bit too fiddly or if it simply doesn’t work for you a call may be your next best move.
Good luck to everybody still trying to get refunds from British Airways. Don’t forget that you don’t have to accept a voucher for future travel if the airline cancelled your flight(s) and don’t forget that you don’t have to claim a refund before your trip was scheduled to take place if it was the airline that cancelled your flight…so there should be plenty of time to get what the airline owes you.
Let me know how you get on with the process outlined above.