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Back in October last year, we discovered that the Tommie Hollywood and, possibly, the Thompson Hollywood would be leaving Hyatt for pastures new. The Tommie jumped ship to Marriott soon after (no great loss), but the Thompson Hollywood has remained in place until now.
Given that the Tommie and the Thompson Hollywood are owned by the same company (Relevant Group), it was only a matter of time before the Thompson’s rumored departure became reality and that’s exactly what’s about to happen [HT: OMAAT].
If you head over to the Thompson Hollywood homepage, you’ll find a link to this “important notice”:
Effective July 29, 2025 at 11:59 p.m. local time, Thompson Hollywood will transition to a brand outside of the Hyatt portfolio and is expected to honor all paid reservations. Guests with questions regarding stays at the hotel July 29 and beyond and World of Hyatt members with reservations for award nights July 29 and beyond should contact Hyatt’s Global Care Center at 1-888-848-9496 for U.S. guests or 1-402-952-1131 for guests outside the U.S.
This is almost exactly the same notice that was posted on the Tommie Hollywood’s site just before it moved to Marriott (as the Hollywood Volume – part of Marriott’s Tribute portfolio).
Not a big loss
To be frank, this isn’t going to be a major loss for Hyatt fans.
At the time that the original departure rumors began to rumble I said that the loss of the Thompson would be more significant than the loss of the Tommie (where the rooms are the size of a shoebox), but given that we’ve been reading more and more reports of the Thompson playing fast and loose with how and when it honors World of Hyatt benefits, I’m prepared to revise that opinion.
Yes, the Thompson Hollywood has often been one of the more affordable Hyatt options in Los Angeles (especially if you have no interest in being located Downtown or by the airport), but it’s located in a horrible part of the city and its main redeeming feature (for Hyatt loyalists) has always been that you could enjoy elite benefits there and use World of Hyatt points for stays.
Given that it now seems that the property hasn’t been particularly keen to stick to the rules of the World of Hyatt program, that’s a major reason to stay there removed and so its divorce from Hyatt is considerably less important than it may otherwise have been.
What now for existing reservations?
I had a reservation at the Tommie Hollywood for dates that came after its break from Hyatt, so I may have a small insight into what happens from here (there’s no guarantee that Thompson Hollywood reservations will be treated in the same way as Tommie Hollywood reservations were treated, but there’s a good chance that they will be).
My experience (refundable cash booking)
My booking at the Tommie was a refundable cash booking (it was a Hyatt Leverage rate) and even though the Tommie was honoring all cash stays, I had very little interest in following through with the booking if I wasn’t going to be able to make the most of my Hyatt elite status and if I wasn’t going to earn Hyatt elite night credits and World of Hyatt points.
Because the Tommie was happy to honor any cash bookings that were already in place, Hyatt was not offering a price match for guests who chose to change their reservation to another property (I had booked a particularly cheap rate), but there was another offer on the table.
Guests with cash bookings who no longer wished to stay at the Tommie Hollywood were offered 12,000 World of Hyatt Points if they moved their reservation to another of Hyatt’s Los Angeles properties.
At the time, I thought that this offer was, possibly, only being made to Hyatt’s top-tier elites (Globalists), but I subsequently found out that at least some lower elites (and even non-elites) were given this offer as well.
Non-refundable cash bookings
I read conflicting reports surround the treatment of guests who had non-refundable cash bookings with the Tommie Hollywood for stays past the date the property left the world of Hyatt.
Some guests were given a refund and, apparently, some were not, but I find it hard to believe that guests in this position were forced to follow through with their booking.
If you have a non-refundable booking at the Thompson Hollywood and now wish to cancel, I strongly advise you to contact Hyatt’s Global Care Center at 1-888-848-9496 (for U.S. guests) or 1-402-952-1131 (for guests outside the U.S.) and explain that as you will now not be receiving the benefits you signed up for when you made your booking (you won’t earn World of Hyatt points or World of Hyatt elite night credits and you won’t be able to use any World of Hyatt benefits on your stay), you wish to cancel or change your reservation.
Hopefully, the customer service team will be able to help you out, but as this team is now almost entirely offshore and, if recent reports are to be believed, as the agents don’t appear to be up to speed, you may need to ask to speak to a supervisor to get things sorted out.
World of Hyatt bookings
The Thompson Hollywood will not be honoring any World of Hyatt reward bookings (bookings made using points) for stays after 29 July 2025.
My understanding is that guests who found themselves in a similar situation when the Tommie Hollywood left the World of Hyatt were re-booked into other Hyatt properties in the Los Angeles area, but I don’t know if any compensation was offered or if Hyatt price-matched the points booking where the new booking was more expensive than the original Tommie booking.
Obviously, a full refund will be given to anyone with an award booking and who no longer wants to stay at a World of Hyatt property in Los Angeles.
Bottom line
The rumors from October last year have come true and the Thompson Hollywood will finally be leaving the World of Hyatt (probably for Marriott Bonvoy) on 29 July 2025.
For Hyatt fans, this is no big loss, but for people with a Thompson Hollywood booking, this news will probably mean a discussion with Hyatt’s customer service team and possibly a change of plans.
If you have a Thompson Hollywood booking, let me know in the comments how Hyatt handles your situation and I can update this article accordingly.
