HomeHotelsHyattImpressions: The Hyatt Place West London Hayes (A Mini Review)

Impressions: The Hyatt Place West London Hayes (A Mini Review)

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The Hyatt Place West London Hayes is one of two Hyatt properties in the vicinity of London Heathrow and it’s the cheapest Hyatt property in the UK. I visited this property earlier in the year as part of a mattress run on my way to Hyatt Globalist status so what follows are some of the pictures I took during my stay and a few observations from my visit.

I’m not writing a full review of the Hyatt West London Hayes because I booked it for a mattress run rather than as somewhere I genuinely needed to stay, and because the UK went into full lockdown very shortly after my stay started so I never got a chance to spend a night at the property. I did, however, get a chance to see where the hotel is located, to check-in, to see what a room at the property looks like, and to see a few of the amenities on offer. So while this post will be mainly photographs of my brief visit, I’ll also share a few thoughts and opinions on what I saw.


When the Hyatt Place West London/Hayes first opened it was called the Hyatt Place London Heathrow/Hayes but as you’ll see from the map below, it’s not actually very close to Heathrow at all.

a map of a city

The property is approximately 6 miles from Heathrow Terminal 3 (15 minutes by car outside of busy periods) and almost 9 miles from Heathrow Terminal 5 (20 minutes by car outside of busy periods), but there’s no airport shuttle service offered.

The most efficient way to get to the airport is via taxi/Uber as the local bus service that I saw was neither convenient nor efficient so you should take this into consideration when deciding what your most economical Heathrow accommodation option is.

I didn’t get a chance to take a good look at the area around the hotel but it’s safe to say that it isn’t a “destination” property. Hayes is not a picturesque location and the hotel overlooks a strip mall to the front and an industrial complex to the back. Instagrammers will find little to enjoy here.

The Room

As I was only booking this property for a mattress run I booked the cheapest room available (King Bed – no sofa bed), but I ended up getting upgraded to a King Bed room with a sofa bed on a high floor when I checked in. This is what that room category looks like.

a room with a bed and a desk
King Room w/Sofa bed – Hyatt Place West London Hayes
a room with a bed and a couch
King Room w/Sofa bed – Hyatt Place West London Hayes
a room with a bed and desk
King Room w/Sofa bed – Hyatt Place West London Hayes
a bed in a room
King Room w/Sofa bed – Hyatt Place West London Hayes
a room with a couch and a mirror
King Room w/Sofa bed – Hyatt Place West London Hayes
a desk with a chair and a television on the wall
King Room w/Sofa bed – Hyatt Place West London Hayes

The room’s single large window doesn’t have any curtains…

a bed with a large window
King Room w/Sofa bed – Hyatt Place West London Hayes

…but it does have full-length blind which does a reasonable job of blocking out light.

a bed with a white curtain
King Room w/Sofa bed – Hyatt Place West London Hayes
a bathroom with a mirror and sink
King Room w/Sofa bed – Hyatt Place West London Hayes
a bathroom with a sink and toilet
King Room w/Sofa bed – Hyatt Place West London Hayes
a shower with a glass door
King Room w/Sofa bed – Hyatt Place West London Hayes

The room comes well equipped with power outlets and it was good to see that both sides of the bed have power as well as USB points.

a telephone on a wood surface
Power outlets with USB
a device on a table
Power outlets with USB

The main power outlet for the room’s desk wasn’t in the most convenient of locations…

a wall outlet in a corner
The desk’s main power outlet was over to one side and up against the wardrobe

…but guests from Europe will be pleased to find a power outlet that they can use without the need for an adapter.

a silver electrical outlet on a wall
European-style power outlet

As far as amenities go, the room has a reasonably sized closet complete with iron, ironing board, and built-in safe…

a closet with a door open

a safe in a wooden shelf

…as well as tea/coffee making facilities and a small drinks fridge.

a small refrigerator in a room
King Room w/Sofa bed – Hyatt Place West London Hayes

On the face of things, there’s nothing much wrong with this room (it looks adequate) but if you look a little closer there are a few issues.

Firstly, even though this property is barely 5 years old, the furniture is already looking sub-standard with scratches and marks in multiple areas.

a wood surface with scratches on it

a close up of a table a wood surface with a rug a close up of a wood surface

I guess you could argue that you get what you pay for (rates at this property are often under $70/night) but I’ve seen better furniture at similarly priced hotels and this isn’t the sort of standard I expect from a Hyatt brand.

Secondly, the view isn’t going to win any prizes. The front of the property (which looks out over a strip mall) may be a little better, but the view out of the rear-facing rooms is one that looks over the hotel’s smaller car park, an industrial area, and some derelict land with garbage strewn across it.

a parking lot with cars and a wheelchair symbol a aerial view of a city a pile of debris on the ground near a road

To be fair to the hotel, there’s not much you can do about how your neighbors look after their part of the local area so the thing that concerned me more than some scratched furniture and a view to forget was that there wasn’t any real sign that that my room had been sanitized before my arrival.

There were two disinfectant wipes provided on the desk…

a table with a lamp and a silver square object on it…but there was no evidence that the TV remote had been cleaned, the mysterious stain on the sofa wasn’t reassuring…

a couch with a seat open

…there was a layer of dust on some surfaces and, considering the age we’re currently living in, I was less than enamored to find that the nightstand had clearly not been cleaned properly (or at all).

a close up of a table

This wouldn’t be good in normal times but it’s unforgivable during a pandemic.

Had I been given a chance to actually stay in this room overnight, I would have bought the biggest pack of sanitizing wipes that I could find and I would have wiped down every surface.

The Rest Of The Property

a hallway with doors and a green sign

a room with tables and chairs and people in the background

The lobby is home to a check-in area that incorporates a bar/coffee shop alongside chiller cabinets with drinks and snacks and a microwave oven to heat the snacks up.

a counter with a variety of snacks on it

a bar with a variety of beverages

a store with shelves of beverages and shelves

There’s a small workstation area adjacent to the bar/coffee shop…

a desk with a computer and a printer

…and although the restaurant was closed (due to COVID), I did manage to get some pictures of what it looks like inside.

a room with tables and chairs
The restaurant at the Hyatt West London Hayes
a room with tables and chairs
The restaurant at the Hyatt West London Hayes

Other Things To Note

While there’s a pandemic raging the hotel’s restaurant is closed so guests are being offered a takeaway breakfast (consisting of a few continental breakfast items and a choice of a bacon or sausage sandwich) for £5/$7 if preordered, or £8/$11 if it is purchased on the spot.

At the time of my visit, the property was offering an all-day room service menu…

a paper with text on it
Click to enlarge

…and a room service menu for items that were available between 18:00 and 06:00.

a menu on a table
Click to enlarge

Lastly, it’s worth noting that there are a reasonable number of parking spaces at the property (mostly at the front but there are also a few spaces at the back) and that the first hour is free while overnight parking costs £13 (approx. $18).

Bottom Line

While I accept that it is probably a little unfair to judge a property on a single daytime visit (readers can make up their own minds) but I don’t think I’ll be hurrying back to the Hyatt Place West London Hayes.

The staff that I interacted with were friendly, but the location is poor, the room furniture is looking worn, the cleaning standards that I saw are questionable, and when you can stay at a good property that’s truly adjacent to Heathrow for no more than $30 – $40 more, why would you choose to stay here?

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  1. Ziggy, Thanks for the thorough review of this property – Wow, really surprised this is a Hyatt property….seems more like a 2-star property given its condition 🙁

    Last year (Jan, 2020), I stayed at MOXY (Marriott brand): at their LHR and London Stratford locations my first experience with the Moxy brand and I really liked Moxy concept! It’s a micro-hotel…so rooms though small are designed to be very functional. Bathroom might be a bit too cozy for some people’s tastes but it’s a small part of a hotel stay so didn’t bother me. Designed for people to mix and mingle and work/play in open space (pre-pandemic!), their lobby area is HUGE, whimsical, and includes a bar/coffee area which also functions at the Check-in counter. Complimentary welcome cocktail (prepared ahead in a dispenser at the bar) includes a choice with or w/o alcohol and was tasty and refreshing. It was fun sipping drink while people-watching and relaxing in their lounge chairs or browse their library of interesting books.

    Lots of choices for communal tables, lounge chairs, work spaces, play areas. Breakfast was even included as Marriott Gold Elite, which was a European style buffet with reasonable selection of hot and cold items (not fancy but decent quality for a Marriott Category 3 hotel.) The price is the cheapest of the Marriott brands but don’t let that fool you. Because it’s relatively new, everything is much more modern and well kept than…say…the Hyatt property Ziggy reviewed here. I was impressed and would definitely stay here again, and would recommend for those not needing a more full-service hotel.

    I had an amazing rate GBP38 (less than $55!!). Right now, a quick search shows they’re mostly sold out until latter part of March and running at GBP67 ($95). Does NOT include hotel shuttle but the Hoppa service was easy to use GBP4.5 ($6). Right next door is GARD, a restaurant featuring Scandinavian cuisine – looked interesting although I did not try.

    Hope this helps 🙂

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