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At the beginning of the week, there was a rumor circulating that Hilton Honors may be in the process of withdrawing a benefit that is considered among the most valuable by its top-tier Diamond status holders but based on a recent update, those fears were unfounded.
The Issue
Hilton Honors has, for reasons of its own, been making changes to the way elite benefits are presented on its website.
Originally the page showing the summary of elite benefits (by tier) looked like this…
…and if you look closely you’ll see that the “space-available room upgrades” benefit shows very clearly that Diamond members are entitled to upgrades into 1-bedroom suites.
The newly designed summary of elite benefits looks like this…
…and doesn’t specifically show that Diamond elites are entitled to an upgrade to a suite (on a space-available basis).
More worryingly, the first draft of the new benefits page that appeared on the Hilton website also showed that Diamond Tier benefits included space-available room upgrades “all the way up to Executive Level“:
Needless to say, this development wasn’t taken well by a large number of Hilton Diamond status holders as the chance of a suite upgrade is considered to be one of the best top-tier benefits (possibly *the* best top-tier benefit) offered by Hilton.
Fortunately, it looks like it was all just a mistake.
The Correction
Hilton’s status summary page still shows the same updated matrix, but the Diamond Tier benefits now clearly show that suite upgrades are back on the menu for top-tier status holders.
It would appear that a little bit of sloppy copy-and-pasting took place over at Honors HQ and the Gold Tier upgrade benefit was overlayed on top of the Diamond Tier benefit. The error has now been corrected.
Bottom Line
Panic over! 🙂
For the time being Hilton Honors Diamond status holders are still entitled to space-available suite upgrades on all their stays…but this incident does remind me to ask: whatever happened to Hilton’s trial of guaranteed suite upgrades for select elite members?
As a diamond, I was worried.
I hope I can return all this toilet paper.
That made me laugh…and I needed that, thank you 🙂
Have to say that it has been a really appreciated benefit when on vacation outside the USA. We’ve had some incredible rooms and since they were vacant anyway feels like the hotels don’t lose anything — certainly has helped keep us loyal to Hilton.