HomeHotel ReviewsReview: Andaz Vienna Am Belvedere

Review: Andaz Vienna Am Belvedere


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A review of the Andaz Vienna Am Belvedere with a look at one of the property's Andaz suites, at the dining options, at the bars, at the fitness center, at the location and a little bit more.

A Traveling for Miles review of the Andaz Vienna Am Belvedere.

The Andaz Vienna Am Belvedere opened its doors in April 2019 and it sits in a purpose-built complex that’s home to 259 rooms and 44 suites.

Unlike its sister property, the Park Hyatt Vienna, the Andaz sits outside Vienna’s historic center in the redeveloped Belvedere Quarter, and while that may seem like a disadvantage for someone visiting with the aim of exploring Vienna’s history, the excellent local transport options mean that the Andaz is very well connected to most of Vienna’s sights and to its airport.

Map of Vienna
The Andaz sits to the south and east of the city center.
Map of Vienna
The ring road on which you’ll find the Ritz-Carlton Vienna encompasses the historic city center.

Vienna’s main railway station is just a 5-minute walk from the Andaz and from here you can get to/from the airport in around 15 minutes using the non-stop service which, at the time of writing, runs twice per hour and costs less than €5/$6 per person (an Uber from the airport to the Andaz usually costs upwards of €32/$37 and the ride usually takes between 20 and 35 minutes).

Tip: You can use this website to see live information on the trains departing the central station.

Also a 5-minute walk away from the Andaz is the Quartier Belvedere tram stop from where a 10-minute tram ride will take you to the city center.

For those who like to walk, it will take you around 30 minutes to get from the Andaz to the historic city center (it’s a very simple walk as the road running past the Andaz leads straight into the center of Vienna).

The lobby and check-in at the Andaz Vienna

On this trip, I was traveling light, so I caught the train from the airport to the central station and then took the 5-minute walk to the Andaz (the train was excellent).

Tip: To give yourself the shortest possible walk from the station to the Andaz, exit the station following signs for Karl-Popper Strasse (which is at the opposite end of the platforms to Südtiroler Platz).

As you walk through the property’s glass and steel doors, you’ll find the check-in desks to the right and you’ll find the rest of the lobby stretching out ahead of you towards a large set of stairs (which lead to a mezzanine level) and then past the stairs to the lobby bar.

Andaz Vienna Lobby.
Andaz Vienna Lobby.
Andaz Vienna Lobby.
Complimentary coffee, tea and water in the lobby.
Andaz Vienna Lobby.
Lobby seating.
Andaz Vienna Lobby.
Andaz Vienna Lobby and the lobby bar.
a room with a staircase and a couch and chairs
Andaz Vienna Lobby and stairs up to a mezzanine level.
Andaz Vienna Lobby.
Lobby seating.
a room with a couch and chairs
Lobby seating.
Andaz Vienna Lobby.
A lot of the seats in the lobby area have good access to power outlets.

Everything about the lobby – from the architecture to the decor to the low lighting – looks and feels modern, so you feel like you’ve walked into an Andaz the moment you’re through the front doors.

I had a short wait at the check-in desks before I was served (the two duty agents were already dealing with other guests when I arrived), but it wasn’t long before I was being attended to and being informed that I had been given a complimentary upgrade to an Andaz suite for my 3-night stay courtesy of my World of Hyatt Globalist status (I had booked an entry-level King Bed room using the TFM Hyatt Leverage rate).

First impressions were good. The desk agent was cheerful, helpful and polite, and spoke English better than a lot of native English speakers I’ve met (it put my very limited knowledge of German to shame).

The check-in formalities took under 10 minutes and I was soon heading to my room via the main elevators which sit in the middle of the lobby (the elevator shafts divide the lobby in two).

An Andaz Suite at the Andaz Vienna

When viewing the Andaz from the front, it looks like the hotel is located in a single building, but a view from the side reveals the true layout – the hotel sits across two buildings connected by glass walkways.

Side view of the Andaz Vienna.
Side view of the Andaz Vienna showing the two buildings connected by glass walkways.

The Andaz suite I was assigned was located at the back of the rear building, but it was still only a short walk from the elevators.

a hallway with elevators and blue carpet
The elevators on the 4th floor.
a blue bottle art on a wall
The floor numbers are very “Andaz”.
The walkways between buildings at the Andaz Vienna.
The walkways between buildings.
a hallway with doors and a light on the wall
A standard hallway.

At this property, an Andaz Suite is an entry-level suite, is between 441 and 473 sq ft in size (41-44 sq m), and comes in two different layouts.

Both layouts are corner suites, but there are noticeable differences between the two.

One layout looks like this and doesn’t offer a connecting door to an adjacent room:

a floor plan of a house
Image courtesy of Hyatt – click or tap to enlarge.

And the second looks like this and has a connecting door in the bathroom (which is a little odd):

a floor plan of a house
Image courtesy of Hyatt – click or tap to enlarge.

This second layout was the layout of the suite that I had been assigned and if this is the suite you book (or are upgraded to), this is the view you’re likely see when you open the door.

a room with a mirror and a table
View when you open the door to the Andaz suite.

As you walk in, there’s an open closet area to the right, a toilet cubicle and a bathroom to the left, a sitting area directly ahead and a sleeping area off the sitting area.

The sitting area is quite narrow but there’s still enough space for some furniture.

There’s a work desk with an accompanying chair.

a room with a desk and chairs
The work area and seating area.
a desk with chair and a picture on the wall
Work desk and chair.

Two armchairs with a small coffee table between them.

two chairs in a room

And a big screen TV with a long/wide storage unit underneath it.

a room with a television and a chair

Most of the space within the unit under the TV is given over to a small minibar and a drawer containing the room’s glassware, cups, tea, coffee and kettle.

a tv on the wall a drawer with coffee cups and teacups

a refrigerator with a container of soda and a box of crackers
The limited contents of the mini bar are included in the room rate.

On top of the unit is where you’ll find the room’s Illy coffee maker.

a blue coffee maker on a black surface
The Illy coffee maker

While, clearly, the space offered by the sitting area is good to have (you don’t often hear of people complaining that their room was too big), this doesn’t feel like a particularly inviting place in which to spend any time relaxing.

Yes, the desk and chair combo can be very useful if you need to get some work done (the desk is well supplied with power outlets and USB-A ports), but the narrowness of the space between the TV and the armchairs and the absence of a sofa means that the area feels more like somewhere to wait while your significant other is getting ready than somewhere to sit down to watch a movie or read a book.

In fact, it feels a little like the wall dividing the sitting area from the sleeping area was installed just so that the room could be sold as a suite, because it doesn’t really add much to the overall guest experience (other than giving the designers somewhere to hang a couple of TVs).

Still, on a more positive note, the floor-to-ceiling windows that you’ll find here allow a lot of natural light to enter, and even though the suite looks straight out onto the railway tracks leading to/from Vienna’s central station, I didn’t have any issues with noise during my 3-night stay.

a window with a view of a train tracks and buildings
The floor to ceiling windows in the sitting area allow a lot of natural light to enter.
a train tracks in a city
The suite overlooks the tracks to the central station but I didn’t notice much noise.

Adjacent to the sitting area is the suite’s sleeping area which comes with a king-size bed.

a bed with white sheets and lamps in a room
The sleeping area.
a bed with white sheets and lamps
King-size bed.
a bed with a lamp on the side
King-size bed.

Both sides of the bed have access to at least one power outlet (of the 2-pin European variety) and one side of the bed has access to a couple of USB-A ports.

Andaz Vienna in-room power outlets.
Power outlets on either side of the bed.

The suite’s second big screen TV sits on the wall opposite the bed …

a tv on a wall
A second big screen TV sits opposite the bed.

… but aside from the bed and the bedside tables (which form part of the headboard), there’s no other furniture in this part of the suite and that, combined with another large window, gives the sleeping area a good feeling of space.

a window with a view of a city and a train track
Another large window, this time in the suite’s sleeping area.
a train tracks next to a building
View from the sleeping area.

The mattress was comfortable (a good compromise between hard and soft), the bedding was good quality, and the single switch which can turn off all of the suite’s lights is nice to have right next to the bed.

As somewhere to sleep, this space works well.

Next up we have the suite’s bathroom.

This, I really liked.

a bathroom with marble tile floor and a bathtub
The bathroom.

Having the toilet as an entirely unconnected and separate space next to the the bathroom is a good bit of design …

a bathroom with a light fixture
The toilet sits in its own space next to the suite’s bathroom.

… and offering a separate bath and shower gives the bathroom a premium feel.

a bathtub in a bathroom a shower with a shower head and a shelf with bottles

The patterned marble floors and walls could have made the bathroom seem a little dated, but the chrome fixtures and fittings combined with the single colour (and single sink) vanity unit as well as the sliding wall that opens the bathroom up to the sleeping area, all mange to keep the area looking sleek and modern.

a bathroom with a large mirror and a sink a bathroom with a black countertop and white towels

As is to be expected nowadays, the toiletries on offer come in full-size bottles and while I had never heard of the Saint Charles brand that the Andaz Vienna supplies, a Google search tells me that it’s a brand which originates from the Mariahilf district of Vienna which is just a couple of miles from the hotel.

a group of bottles on a shelf
Locally toiletries from the Mariahilf district of Vienna.

Storage-wise, this Andaz suite has a three-sided closet space just inside the door to the room.

a closet with a bench and shelves
The closet space.

On one side there’s an open hanging rail with a couple of shelves and a ledge which pulls out to reveal the in-room safe.

a wooden shelf with a light on it
Open hanging on one side of the closet space.
a safe in a shelf
The in-room safe is large enough to hold a 15″ laptop.

On the opposite side, there’s another open hanging space (with ironing board) and a closet with door.

a ironing board on a rack
More open hanging space and an ironing board.
a wooden closet with a swinger
Closet with door.

In between the various hanging spaces (in the center of the 3-sided closet space) is a ledge for luggage and a container which holds an iron and a few shoe/laundry bags.

a brown box with items in it If you’re looking for hanging space, you’re well catered for in this Andaz suite, but drawer space is scarce, so you may find yourself calling guest services and requesting a few more hangers if you’ve arrived with a substantial number of clothes.

Dining and bars at the Andaz Vienna

Eugen21

The hotel’s main restaurant is Eugen21 which describes itself as a restaurant offering a “a perfect blend of international cuisine and local influences”.

Eugen21 is located on the lobby level (towards the back and right of the building) and serves breakfast Monday through Sunday, lunch Monday through Friday, and dinner Monday through Saturday.

The restaurant has a brasserie-like feel to it with banquettes and chairs as seating options and with a wall of windows which allow in a lot of natural light.

Eugen21 at the Andaz Vienna
Eugen21
Eugen21 at the Andaz Vienna
Eugen21
Eugen21 at the Andaz Vienna
Eugen21
Eugen21 at the Andaz Vienna
Eugen21

When the weather permits, the terrace outside Eugen21 is opened up to dining, but that wasn’t an option during this visit.

As is almost always the case with all of my stays, the only meal I had at the Andaz Vienna was breakfast, so I can’t comment on the quality of lunch or dinner, but it averages a score of 4.4 on Google (300+ reviews) so it must be doing something right.

Breakfast at Eugen21 is predominantly a buffet with a good selection of cold items (cold cuts, salads, cheeses cereals, fruit, breads, and pastries) …

… and a more limited selection of hot items (mostly made up of boiled eggs, scrambled eggs, hash browns, and frankfurters).

The cold selection is mostly good, but the hot selection leaves a lot to be desired and it’s probably best avoided.

Fortunately, there’s also a small a la carte menu from which guests can order a few of the more traditional breakfast dishes.

a menu with different types of food
The limited a la carte menu.

Don’t expect the dishes from the a la carte menu to be substantial, but you can expect them to be of a higher quality than the hot items offered in the buffet.

a plate of food on a table
The omelette
a plate of food on a table
Eggs Benedict

At breakfast, coffee and tea are self-serve and not barista made …

a coffee machine and cups on a counter
Coffee and tea come from a machine not a barista.

… but there’s a god selection of fresh juices and for guests looking to get their day started with something a little stronger, Bloody Marys and “bottomless Mimosas” can be ordered.

a group of bottles in a bucket

a menu on a table
Fresh juices.

a menu on a table Overall, the breakfast offering is adequate but not much more.

The items that most Europeans would recognise as compromising a full breakfast (i.e. the cold selection) were fine while the hot items offered (items more closely associated with breakfasts served in the US and UK) were mostly disappointing.

Link to the current Eugen21 menus

Aurora Rooftop Bar

On the top floor of the Andaz Vienna (16th floor), you’ll find one of the Andaz’s key selling points for guests and locals alike – the Aurora rooftop bar which offers indoor and outdoor seating.

a room with tables and chairs
Aurora rooftop bar indoor seating.
a bar with many chairs and tables
Aurora rooftop bar indoor seating.
a room with couches and tables and chairs
Aurora rooftop bar indoor seating.
a patio with tables and chairs and umbrellas
Aurora rooftop bar outdoor seating.
a table and chairs on a rooftop overlooking a city
Aurora rooftop bar outdoor seating.
a patio with tables and chairs
Aurora rooftop bar outdoor seating.
a fire pit with a fire in it
The firepit … which is often needed!

The bar serves “expertly crafted cocktails and a delectable array of food, from gourmet small bites to hearty or sweet dishes” and the patio heaters and firepit make sitting outside and enjoying some of the great views across Vienna a little more comfortable than they would otherwise be across the colder months of the year.

a city with many buildings and trees
Views from the Aurora rooftop bar.
a city with trees and buildings
Views from the Aurora rooftop bar – click or tap to enlarge.

This is a very nice spot to spend a little time, to relax with a cocktail and to take in your surroundings, but be warned that during the warmer months, Aurora can get very busy, so make a reservation or arrive early if you’d prefer not to have to wait for a seat.

At the time of writing, Aurora opening hours are as follows:

  • Mon – Fri: 15:00 – 00:00
  • Sat – Sun: 16:00 PM – 00:00 AM

Brunch is also offered on Sundays between 10:00 and 14:00

Link to the current Aurora rooftop bar menu

Lobby Lounge Bar

At the far end of the lobby, you’ll find the Andaz’s lobby lounge bar which is open between 07:00 and 22:00 daily.

a bar with a counter and shelves of liquor
Lobby bar.
a bar with shelves of liquor and bottles
Lobby bar.

As the opening times will probably tell you, this bar serves a more than just beers, wines, and cocktails.

A variety of sodas, energy drinks, coffees, teas, and other non-alcoholic drinks are offered throughout the day and from 11:30 onwards, guests can also order a wide variety meals (salads, steaks, burgers, and more) to enjoy in the bar area (supplied by the Eugen21 kitchen next door).

Link to the current lobby lounge bar menu

Cyclist

Cyclist is a small “order at the counter” café attached to the Andaz which is very easy to miss if you’re not looking for it.

From the outside it’s easy to miss because it’s set far back from the main road. From the inside it’s easy to miss because it’s set further back in the building than Eugen21 and the entrance is not very obvious.

a restaurant with tables and chairs
Image courtesy of Hyatt.

Cyclist is open daily between 08:00 and 16:00 and is somewhere to get some food or hot drinks to go or to enjoy breakfast or lunch from a small selection of a la carte items.

Link to the current Cyclist menu

Fitness and spa at the Andaz Vienna

The “wellness and fitness” areas are located on the 4th floor of the hotel with the spa offering a wide variety of treatments, a sauna, a steam bath (with ice fountain!), and a “rest area” and the fitness center offering an impressive number of cardio machines, and resistance machines as well as free weights, bosu balls and more.

Impressively, for a city hotel, between the fitness area and spa, the hotel offers men’s and women’s locker rooms with vanity units and showers …

a lockers in a room a bathroom with a round mirror and a sink a shower with a shower head and a shower head

… but my favorite thing about this whole area is the fact that thanks to its location on the 4th floor and floor to ceiling windows looking out over the front entrance of the hotel, the fitness area gets a lot of natural light and it feels bright and airy … even after the sun has gone down.

That makes this a very nice place to enjoy a work out (is enjoy the right word?!) and makes this one of the better city hotel gyms that gyms that I’ve visited in recent years.

Pricing and World of Hyatt information

If you book early and out of season, you can sometimes get some fantastic deals at the Andaz Vienna, but more generally, you should expect to pay rates of between €190 – €250 ($220 – $290) per night when the property isn’t too busy and €300+ ($350+) per night at peak times.

At the time of writing, the Andaz Vienna Am Belvedere is a World of Hyatt Category 3 property which means that standard room award bookings will cost 9,000/12,000/15,000 points per night depending on which season is being booked (off-peak/standard/peak).

This makes this property a very nice option for anyone with a Hyatt Category 1-4 certificate to use and, occasionally, a great place at which to redeem some points.

Overall

There were positives and negatives to this visit, but overall, the Andaz Vienna gets a thumbs up from me.

Yes, the layout of the Andaz suite I was upgraded into wasn’t great, but the decor in the suite was nice, the bed was comfortable, the bathroom was great, the soundproofing was impressive, and the fact that I got upgraded from an entry-level room to a suite shows that the hotel is good at honoring World of Hyatt benefits, and those are all things to applaud.

If you’re hoping to enjoy a US/UK style breakfast when you get up each morning, the offerings in Eugen21 will probably disappoint and you should probably look elsewhere for your eggs, bacon, sausages, etc …

But the “continental” breakfast offerings at the Andaz Vienna are solid, so if you’re prepared to be a little more European and a little less American/British when you visit, you should be fine.

As for all the rest, well, there’s nothing bad to focus on.

The location worked very well for me and I enjoyed walking into the city center or, when feeling lazy, using the tram (there’s a subway option too, but the tram was more convenient).

The staff were all incredibly friendly and helpful, the hotel gym is impressive, the Aurora bar is a very nice place to relax, and the hotel had a nice feeling to it so I really liked my stay.

At this point of the review, I would normally comment on the likelihood of me returning to this Andaz on a future trip, but as I’ve already booked another stay at the Andaz Vienna for later this year, that would be somewhat pointless … but at least that should give you a bit of reassurance that I did, genuinely, enjoy my stay.

Tip: If you’re booking an Andaz suite at this property, keep in mind that there are two different Andaz suite layouts and the layout I did not see first-hand doesn’t include an interior dividing wall (see the floor plan above). This means that unless there’s something particular to the layout of the suite I was given that you really like, the other layout (the one without the dividing wall) will probably serve you better.

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