Home Hotels IHG Hotels Review: The InterContinental London Park Lane

Review: The InterContinental London Park Lane


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Recently, I found myself back in London and in need of a centrally located hotel that was an easy walk from an underground station and an easy walk a number of places that I needed to visit during my very short stay. Given that I had an IHG Rewards Club certificate sitting in my account that was due to expire at the end of the year, this seemed like a good opportunity to save some money and take a look at a property that I hadn’t stayed it in quite a few years.

Headline Information

  • Stay length – 1 night (weeknight)
  • Cost to me – Free night certificate used*
  • Points cost of the same night (at the time of booking) – 72,000 points
  • Cash cost of the same night (at the time of booking) – £321/$442 (inc. taxes & fees)
  • Elite status held during the stay – Platinum Elite (courtesy of my IHG Rewards credit card)
  • Does the property have an Executive Lounge or equivalent? – Yes, Club InterContinental on the 7th floor (currently closed due to COVID)

*This was a legacy free night certificate that could be used to book any IHG property regardless of the number of points that the night costs. These certificates are no longer issued.

Arrival & Check-In

The closest underground station (subway) to the InterContinental Park Lane is Hyde Park Corner (a 5-minute walk away) but because of where I started my journey from, Green Park station was more convenient so I enjoyed a nice 15-minute walk along a (surprisingly) sunny Piccadilly before arriving at the doors to the InterContinental.

InterContinental London Park Lane
InterContinental London Park Lane

While the property overlooks Park Lane, the entrance to the hotel is actually on Hamilton Place – a parallel street that’s much quieter than Park Lane (Park Lane is a major thoroughfare) and considerably more conducive to a relaxed arrival.

The hotel’s reception area is directly ahead as you walk through the front doors…

InterContinental London Park Lane - Reception
InterContinental London Park Lane – Reception

…and with no one waiting to check in ahead of me, I was attended to immediately (I arrived around 15:00 as I had called ahead and confirmed that my room was ready).

Check-in was swift and the agent on the front desk remembered to ask if I preferred points or an amenity as the welcome “gift” that my Platinum status entitles me to. I requested the points (I didn’t even hear what the amenity was!) and within minutes, I had received an email telling me that the points had posted to my account. That struck me as remarkably efficient…especially for IHG.

As the agent handed me the card key to my room she informed me I had been given a complimentary upgrade to a “superior” room (the entry-level room is a “classic” room) which, given that I rarely seem to receive any elite status benefits from IHG properties when I’m on an award stay, was a nice surprise.

A Superior Room

The InterContinental London Park Lane is a rectangular building built around a central courtyard and the key difference between a classic room and a superior room is that the former faces inwards into the courtyard…

InterContinental London Park Lane - Central Courtyard
InterContinental London Park Lane – Central Courtyard

…while the latter overlooks Hamilton Place and the Four Seasons that stands across the road.

InterContinental London Park Lane - Superior room overlooking Hamilton Place
InterContinental London Park Lane – Superior room overlooking Hamilton Place

That may not seem like a big difference, but it actually is. The superior room will get considerably more light and will almost certainly feel bigger (even if it’s not materially larger) so even a 1-level upgrade is nice to get at this property.

Layout-wise, the superior room is set out like most other hotel rooms. As you enter, there’s a closet to the right, the bathroom is to the left and the sleeping area (with kingsize bed) is directly ahead.

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room

At 235 sq ft (22 sq m) the InterContinental’s superior room isn’t particularly large but it’s no smaller than most city-center European hotel rooms and for two people, it’s should be more than adequate.

The room comes with a desk that has good access to a variety of power outlets and USB ports…

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room

…and the good power options continue on either side of the kingsize bed where more outlets are to be found (considering the age of this property, that’s good going).

InterContinental London Park Lane - Superior Room power outlets
Both sides of the bed have access to at least one power outlet

Directly ahead of the bed is a large cabinet that houses a widescreen TV and plenty of space to store personal items.

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room

InterContinental London Park Lane – Superior Room

In the room’s small hallway is where you’ll find the closet (complete with iron, ironing board, in-room safe, and miscellaneous other items that you’d expect to find in a hotel closet)…

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room tea & coffee making facilities

InterContinental London Park Lane - Superior Room Closet
InterContinental London Park Lane – Superior Room Closet

…the room’s empty (thanks COVID!) minibar…

InterContinental London Park Lane - Superior Room Minibar
InterContinental London Park Lane – Superior Room Minibar

…as well as a kettle, a coffee maker, and all the accessories and ingredients that a guest may need to make a tea or coffee.

InterContinental London Park Lane - Superior Room
InterContinental London Park Lane – Superior Room tea & coffee making facilities

InterContinental London Park Lane - Superior room tea & coffee making facilites
InterContinental London Park Lane – Superior Room tea & coffee making facilities

Amusingly, there didn’t seem to be much correlation between the colored coffee capsules depicted on the coffee menu…

InterContinental London Park Lane - Superior room tea & coffee making facilities
InterContinental London Park Lane – Superior Room tea & coffee making facilities

…and the plain white capsules provided.

InterContinental London Park Lane - Superior room tea & coffee making facilities
InterContinental London Park Lane – Superior Room tea & coffee making facilities

Still, as issues go that’s hardly a big one.

The room’s bathroom is accessed from the hallway and, well, there’s no other way to put it…it’s small. If it looks ok in the pictures, that’s the camera and mirrors playing tricks.

InterContinental London Park Lane - Superior Room Bathroom
InterContinental London Park Lane – Superior Room Bathroom

InterContinental London Park Lane - Superior Room Bathroom
InterContinental London Park Lane – Superior Room Bathroom

The bath is like a lot of the baths we find in lesser properties in the US (i.e. not actually big enough for most people to have a bath) and the water pressure in the rainshower wasn’t particularly good.

InterContinental London Park Lane - Superior Room Bathroom
InterContinental London Park Lane – Superior Room Bathroom

InterContinental London Park Lane - Superior Room Bathroom
InterContinental London Park Lane – Superior Room Bathroom

With a bathroom that is this small (it’s not ridiculously tiny but it feels very tight) and as no one is going to enjoy a relaxing soak in a bath of this size, the InterContinental would do well to follow in the footsteps of a property like the Hyatt Regency The Churchill (review) and replace the bath with a large shower cubicle.

Communal Areas, Bar, & Restaurant

The property’s elevator lobbies look good…

InterContinental London Park Lane - Elevator Lobby
InterContinental London Park Lane – Elevator Lobby

…and the hallways are well lit (I hate darkened hotel hallways – they’re depressing) and manage to make an old-world look work well.

InterContinental London Park Lane - Hallway
InterContinental London Park Lane – Hallway

The hotel’s bar (the Arch Bar) is at one end of the entrance lobby and backs onto Park Lane.

InterContinental London Park Lane - Lobby
InterContinental London Park Lane – Lobby

InterContinental London Park Lane - The Bar
InterContinental London Park Lane – The Arch Bar

InterContinental London Park Lane - The Bar
InterContinental London Park Lane – The Arch Bar

There’s a seating area directly ahead of the bar…

InterContinental London Park Lane - The Bar
InterContinental London Park Lane – The Arch Bar

…and there’s a further seating area to the left of the bar…

InterContinental London Park Lane - The Bar
InterContinental London Park Lane – The Arch Bar

… but with plentiful seating in the brighter and lighter Wellington Lounge to the right of the bar (which gets bar service as well as an afternoon tea service), that’s where I’d choose to spend my time if I was enjoying a drink or some bar food.

InterContinental London Park Lane - Lobby/Bar Seating
InterContinental London Park Lane – Wellington Lounge

InterContinental London Park Lane - Lobby/Bar Seating
InterContinental London Park Lane – Wellington Lounge

At the opposite end of the lobby to the bar is where you’ll find one of the InterContinental’s three restaurants – Theo Randall at the InterContinental.

InterContinental London Park Lane - Theo Randall at the InterContinental Restaurant
InterContinental London Park Lane – Theo Randall at the InterContinental Restaurant

In the mornings, this is where breakfast is served. In the evenings, this is an Italian restaurant which also serves brunch on Saturdays.

InterContinental London Park Lane - Theo Randall at the InterContinental Restaurant
InterContinental London Park Lane – Theo Randall at the InterContinental Restaurant

InterContinental London Park Lane - Theo Randall at the InterContinental Restaurant
InterContinental London Park Lane – Theo Randall at the InterContinental Restaurant

InterContinental London Park Lane - Theo Randall at the InterContinental Restaurant
InterContinental London Park Lane – Theo Randall at the InterContinental Restaurant

InterContinental London Park Lane - Theo Randall at the InterContinental Restaurant
InterContinental London Park Lane – Theo Randall at the InterContinental Restaurant

The only meal I usually have at a hotel at which I’m staying is breakfast…and then only if it’s complimentary courtesy of my elite status (I much prefer to go out and to enjoy breakfast somewhere locally). As IHG Rewards doesn’t offer complimentary breakfast to any of its elite members, this was another visit to an IHG property at which I didn’t sample the food.

Note: Ella Canta, the ‘modern Mexican’ restaurant at the InterContinental Park Lane remains closed and while the Number One Park Lane Terrace is said to be open, I saw little sign of life during my brief visit.

The Gym

The InterContinental’s gym is situated on the property’s first floor and seems to have just about all the equipment most people would need.

Free weights and a variety of weights machines are available…

The Gym at the InterContinental London Park Lane
The Gym at the InterContinental London Park Lane

The Gym at the InterContinental London Park Lane
The Gym at the InterContinental London Park Lane

The Gym at the InterContinental London Park Lane
The Gym at the InterContinental London Park Lane

…and treadmills, cross-trainers, and rowing machines are all available for a cardio workout on days when a run in Hyde Park (across the road) is inconvenient or simply too wet!

The Gym at the InterContinental London Park Lane
The Gym at the InterContinental London Park Lane

The Gym at the InterContinental London Park Lane

The Gym at the InterContinental London Park Lane

The gym overlooks the hotel’s central courtyard so if you’re hoping for a view of the park you’re going to be disappointed but as city-center hotel gyms go, this one seems to be pretty well appointed.

In Summary

The Negatives

  • The bathroom in the superior room is small and the bath is not really big enough for what should be its primary purpose.
  • No complimentary breakfast for IHG Rewards elite members*
  • Whether you’re paying with points or with cash, this is usually an expensive property and I can think of a few other properties that are just as good (or better), just as well located, and often more economical.

*I appreciate that this is an issue of all IHG properties but that doesn’t make it any less worth mentioning – most other major hotel loyalty programs offer complimentary breakfast to top-tier elites and Hilton offers it to mid-tier elites (COVID measures notwithstanding) so IHG’s policy is an outlier.

The Positives

  • The staff members with whom I interacted were all charming and friendly. They represented the property admirably.
  • The hotel’s location is excellent. Whether you’re looking to walk around some of the more notable areas of London or if you’re hoping to use public transport, this property is well situated.
  • It was nice to get a 1-level upgrade on an award booking and with only, relatively speaking, mediocre Platinum Elite status.
  • The bed was comfortable and the sleeping area was spacious enough – you won’t find many noticeably bigger standard rooms in London’s city center hotels.
  • The superior room is well equipped with power outlets. With multiple power options near the desk and with power outlets on either side of the bed, the InterContinental Park Lane passed one of my key tests.
  • I may not have used it, but the gym looks good. There’s no view, but it’s well equipped.

Bottom Line

The InterContinental London Park Lane is a very well situated property where a superior room has a reasonably sized sleeping area, a disappointingly small bathroom, and external views. The staff members at the property seem courteous and friendly and the gym is well equipped but it’s hard to get away from the feeling that the property is a little overpriced.

70,000+ IHG Rewards Points or $400+ per night (which is what this property usually costs) is not an inconsiderable sum to pay and with Hilton offering the Conrad St James’ and with Hyatt offering The Churchill at similar or cheaper rates, it’s hard to consider the InterContinental Park Lane a “good deal” and it’s not good enough to be considered “worth the expense”.

Is the InterContinental a perfectly nice place to stay? Sure. But there are lots of “perfectly nice” places to stay in central London that are just as well located and which often cost less and the bare bones truth is that I’m struggling to think of a reason why anyone should pick the InterContinental Park Lane over any of those.

A Favorite Card

The IHG Rewards Club Premier Credit Card is currently offering a welcome bonus of 150,000 points (after you spend $3,000 on purchases in the first 3 months). With the annual fee of $89 waived in the first year and with an impressive list of benefits and strong earnings at IHG properties worldwide, this is a must-have card for any serious IHG Rewards fan.

Our Favorite Benefits:

  • IHG Rewards Club Platinum Elite status
  • Get every 4th night free when you make a points booking of 4 or more nights
  • Receive a free night at a property worth up to 40,000/night every year
  • Earn 25 points/dollar on spending at IHG properties*
  • Global Entry or TSA PreCheck credit of up to $100 every four years

Click for more details on the IHG Rewards Club Premier Credit Card

*Includes points earned from being a member of IHG Rewards Club and for having Platinum elite status.

Regarding Comments

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4 COMMENTS

  1. Reminds me of Singapore, except the bathroom / shower was exceptional. The room had a bathtub and a shower. The shower had a glass door and was a walk in. Marble everywhere.

  2. Never actually had the chance to stay there. From your photos, I highly doubt I would book it.

    The public areas have that classic IC style. And better executed than in some run-of-the-mill airport ICs. I like it. But the room? I am sorry, this is just sad and not worthy of a property considered to be a flagship of the IC brand.

    I am commenting from my hotel room at an Andaz (not the once in London). Checking Hyatt’s top 3 properties in London: They got base rooms between 25 m2 and 29 m2. And the rooms aren’t just a tad bigger, they are much nicer, too.

  3. Thanks for the review. Pity the Club is closed. I’ve stayed a couple times using the Ambassador BOGO weekend cert. first time got upgraded to London suite. Amazing. Also had a balcony/terrace room on east side which was fun.

    Lovely service, food and ambiance in the Club. I’d try the Conrad but this seems a better location for views

  4. You mentioned this being an older property which it definitely is but looks like it was re-modeled in the past few years.

    I actually stayed at this hotel back in 1976….

    One of the other nice properties in this location is the Marriott Park Lane at Marble Arch. Stayed there in April 2019. Regular rooms are quite small but the hotel is lovely.

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