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British Airways has put out a press release announcing that it is investigating, “as a matter of urgency”, a hack leading to the theft of customer data from ba.com.
Here’s the statement from BA in full:
British Airways is investigating, as a matter of urgency, the theft of customer data from its website, ba.com and the airline’s mobile app. The stolen data did not include travel or passport details.
From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on ba.com and the airline’s app were compromised.
The breach has been resolved and our website is working normally.
British Airways is communicating with affected customers and we advise any customers who believe they may have been affected by this incident to contact their banks or credit card providers and follow their recommended advice.
We have notified the police and relevant authorities.
Alex Cruz, British Airways’ Chairman and Chief Executive said “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”
British Airways will provide further updates when appropriate.
Thoughts
I’m traveling right now so I’ll keep this brief:
This hack will probably affect me as I’ve made a few booking on ba.com during the period indicated so I’ll be keeping an extra close watch on my credit card activity over the coming weeks and months – I advise anyone else who thinks they may be affected to do the same and to consider signing up for a free credit monitoring service.
It’s a good to know that passport and travel details were not compromised but I suspect that isn’t going placate too many people.
For now we’ll just have to wait and see what updates BA provides and I’ll be interested to see if they actually explain how this breach happened.
[…] was a bad day for British Airways as it was forced to admit that its website and app were hacked and that the details of 380,000 customers were compromised. What made matters worse was that the […]