HomeAirline LoyaltyBritish Airways Executive ClubReminder: The big British Airways outage starts tomorrow

Reminder: The big British Airways outage starts tomorrow

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British Airways is having extensive work done to the systems that control the British Airways Executive Club and with the works scheduled to start tomorrow, this is a reminder that the next ~24 hours will be the last opportunity for flyers to access their BAEC accounts and to perform a variety of Avios related tasks until the works are completed.

No one appears to be 100% sure what British Airways is doing to its systems – there are strong rumors that suggest that it’s finally doing the work required to link all Avios earning programs into a global hub – but whatever is going on is going to have a big impact on what British Airways customers can and cannot do with their Executive Club accounts in the next few days.

Starting from tomorrow afternoon (UK time) and continuing through until the morning of 17 November 2021 (Wednesday next week), this is what British Airways customers will not be able to do:

  • Access their Executive Club accounts through the BA website or any of the British Airways apps
  • Access household account information
  • Redeem Avios for flights, upgrades, hotels, car hire, baggage allowances, seat assignments
  • Make changes to bookings paid for with Avios
  • Buy food or drinks on board British Airways flights using Avios
  • Shop through the British Airways eStore
  • Buy, gift, or transfer Avios
  • Clain missing Avios or Tier Points

Importantly, British Airways customer service agents will be working under the same restrictions as customers so they will not be able to help customers with any BAEC/Avios related issues or needs.

According to British Airways, none of the works being done will affect flights or flight bookings so customers will continue to be able to

  • Make bookings
  • Check-in online
  • Make changes to bookings that did not use Avios as a form of payment
  • Collect Avios
  • Earn Avios from onboard purchases

Avios and Tier points earned from any travel taken during the outage will still post to BAEC Club accounts but there may be a delay before they are added to member totals.

Note: As far as we know, this outage will only affect the British Airways Executive Club so Iberia Plus and Aer Lingus Aer Club should still continue to work as normal. If you plan to do any online shopping this weekend and were hoping to earn some Avios from your purchases, the Aer Club eStore may be worth a look.

Bottom Line

Starting tomorrow afternoon, the British Airways Executive Club will be offline for over 3 days so customers are encouraged to take care of any outstanding BAEC account admin before the lights go out. If you need to make an Avios booking, if you need to upgrade a flight or if you want to make a change to a personal or household account, now is the time to do it if you’re not prepared to wait until the middle of next week.

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  1. Since they seem to have such a poor IT structure that it requires going off the grid for so long I think screen shots of all your accounts and balances might be a good thing to do before they turn it off.

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