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Marriott is in the process of sending out emails signed by Arne Sorensen (Marriott President and CEO) in which the hotelier finally confirms that, amongst other things, it is extending elite status for all Bonvoy members through February 2022.
Here’s What Marriott Just Announced
- All Marriott Bonvoy elite statuses earned in 2019 (that members should be enjoying right now) will be extended for a year – they will no longer expire in February 2021, they’ll be valid through the end of February 2022.
- Marriott Bonvoy points extensions have now been paused until February 2021 (in an announcement back in March, Marriott had paused points expirations through August this year).
- For guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, Marriott will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by 30 June 2020.
- For guests making new individual reservations for any future date by 30 June 2020 (including reservations with pre-paid rates), Marriott will allow those reservations to be changed or canceled at no charge up to 24 hours before a guest’s scheduled arrival date.
Here’s What Marriott Had Previously Announced
- Marriott has announced that all Suite Night Awards with an expiration date of 31 December 2020 will have that expiration date extended by a year to 31 December 2021.
- Members who currently have active Free Night Awards expiring in 2020 as part of their credit card benefits package, annual choice benefit, promotions or travel package will be able to use that award through 31 January 2021.
It’s about time.
Had Marriott announced these measures a couple of weeks ago it would have been getting quite a lot of kudos from the travel community, but now it just looks like the world’s biggest hotelier was forced into these moves by the recent announcements from Hilton and Hyatt.
I have no skin in this game because I already have Lifetime Titanium staus with Marriott Bonvoy so it makes no difference to me whether Marriott extends elite statuses or not, but it’s still annoying to see the world’s biggest hotel loyalty program desperately trying to do as little as possible for its members and only making positive moves when it’s forced to do so.
While Hyatt and Hilton have earned a lot of credit in the past few weeks for at least appearing to want to do the right thing by their customers, Marriott has just appeared aloof and reluctant to join in…and that’s not a good look.
I’m genuinely delighted for all Marriott Bonvoy elites that they’re getting elite status extended through 2022, but let’s be very clear about one thing – Marriott Bonvoy is extending elite statuses because it felt it had no choice and not because it wanted to. That takes a significant amount of gloss off this announcement.