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One of the bigger positives moves we’ve seen come out of the Marriott/SPG merger is the inclusion of Starwood’s suite upgrades into the new combined loyalty program’s package of benefits.
Under the new combined loyalty program Marriott Platinum Elite status holders (50 nights needed/year) can now choose to receive 5 suite night awards as part of their benefits package and Marriott Platinum Premier Elite status holders (75 nights needed/year) can choose up to 10 suite night awards as part of their benefits too, so it’s helpful to know how these awards can be applied online.
If, like me, you’ve had the misfortune of having to ask the Marriott Rewards Twitter team any questions recently you may well have had to wait 6 days for a response…..
….and if you’re really unlucky the response will be wrong anyway!
You do NOT need to call Marriott to apply a Platinum suite upgrade award to an existing reservation – it can be done quickly and simply online.
Before I go on to show how easy it can be to apply a Marriott suite night award to a reservation it’s worth pointing out that you can’t use these awards at all Marriott properties.
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands: The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-Suite Hotels, Marriott Executive Apartments®, Marriott Vacation Club® EDITION, Ritz-Carlton Reserve, Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties.
In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact a Customer Engagement Center for individual hotel Suite Night Award participation.
In the case of some of these brands the exclusion is understandable (the timeshare/fractional ownership properties for example) and in some cases it doesn’t really matter as the properties don’t really offer suites anyway….but it’s more than a little annoying that brands like the Ritz-Carlton and EDITION can simply choose not to offer a core Marriott benefit.
Anyway, that gripe is for another blog post…here’s how you apply a Marriott site night award to properties that actually honor elite benefits.
Applying A Marriott Suite Upgrade Award To An Existing Reservation – 6 Simple Steps
Head over to Marriott.com and login using the link in the top right corner of the page.
Click on the “My Trips” link in the top right corner of the webpage.
From the list of your booked trips that now appear find the one you’d like to upgrade and click on the “details” link to the right of the reservation.
From the reservation page that you should now have before you click on “view/modify”.
Full details of your reservation should now be on the screen in front of view and, towards the bottom of the screen, you should see the option to apply your suite night awards to the reservation.
Clic on “start upgrade request”.
You’ll now be presented with a choice of rooms into which you’d accept an upgrade – some of the options are true suites while others may just be slightly larger rooms or rooms with a better view…so choose carefully.
The text on the page clearly reads “The more rooms you select, the more likely you are to be upgraded” so bear this in mind when making your selection.
Once you’ve selected the room(s) you’re happy to be upgraded into and submitted the form that’s it. There’ nothing more for you to do.
You’ll get a confirmation screen that looks like this….
…and you’ll see that Marriott will “start looking” for suite availability 5 days before your stay and will keep you updated of progress via email.
Almost as soon as you submit your suite upgrade award request you’ll also get an confirmation email from Marriott to let you know that your request is in progress.
Time to sit back and wait to see what happens.
Has anyone had any great successes with these Marriott suite upgrades yet? Anyone score a Presidential Suite they weren’t expecting? 🙂
Featured image: Living area of a JW Suite at the JW Marriott LA Live courtesy of Marriott