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I don’t know how busy Citi’s call centers are right now but the credit card issuer appears to be trying to bribe some (possibly all) of its customers to use its website or app to manage their accounts instead of calling in.
Here’s the email offer I’ve been sent:
Avoid long call wait times and get a $5 statement credit.¹ Just log in to the Citi Mobile® App or Citi® Online during both April and May to manage your account. That’s it! You have all the tools and features you need — 24/7. If you need help, instead of calling, use the “Message Us” feature as the quickest option to reach a Citi® Representative.
The offer expires on 31 May 2020 and, per the terms and conditions that were appended to the bottom of the email I received, the promotion is as straightforward as it appears – you just have to log in to the Citi app or to Citi.com once in April and once in May to get a $5 statement credit. No registration is required.
This has to be the easiest $5 I’ve ever been offered because if you have an account with Citi or a Citi credit card, who doesn’t log in to their Citi account at least once a month anyway?
There are only two further key things to note:
- Citi says that the statement credit will post between 90 and 120 days after 31 May
- You may make yourself ineligible for this offer if you product change away from the card/account on which you were targeted for this offer.
It’s not exactly complicated is it? 🙂
This is probably the easiest $5 you’ll ever earn from Citi so make sure you check your email accounts and spam folders for an email from Citi with the subject line “Manage your account digitally and get $5 back – open for details”.
Even if you didn’t receive the email it’s still worth logging in to your account in April and May just in case you were targeted but the email went astray – it’s not like you have anything to lose.