British Airways management has had a lot to be embarrassed about this year (the poor treatment of staff and the poor treatment of customers being the main ones) and it appears to be hell-bent on continuing to embarrass itself with a woeful offering in its Black Friday sale.
Since early March, customers have had to put in a call to British Airways if they wanted a refund for a trip that the airline had cancelled but now, finally, British Airways has brought back the option to request a cash refund online. The option to request a refund on an Avios booking has yet to be brought back online and the availability of the cash refund option is far from obvious, but it's there.
American Airlines has recently started offering Covid-19 tests (that customers have to pay for) on a number of its routes from the United States to the Caribbean and Central America. Now the airline is joining forces with British Airways to trial an enhanced free Covid-19 testing program for passengers traveling on select flights between the United States and Europe.
British Airways will start suspending at least 46 routes starting from tomorrow so, in the next few days, a lot of people will be receiving messages that inform them that their flights have been canceled or that they have been rebooked on to other flights. If you receive one of these notifications, please be careful as their contents do not fully inform you of your rights.
Yesterday, a letter sent out by Mark Muren, BA’s head of global sales, gave a very strong indication that the airline was about to start canceling a significant number of its routes following England's descent into its second lockdown of the year. Now, courtesy of a document shared with another blog, we know that at least 46 routes will be suspended during the coming month with a number of suspensions kicking in as of tomorrow.
England went into lockdown for the second time today and with all outbound travel being discouraged and with airlines already at the mercy of England's ever-changing quarantine rules, this is a body-blow to the likes of Virgin Atlantic and British Airways. So far, there hasn't been too much evidence of deep route cuts from the UK's primary long-haul carriers but, based on a letter just sent out by BA's head of global sales, a significant number of cancellations appears to be on the way.
As of 25 October, British Airways is once again serving hot meals across all cabins on select long-haul flights and, according to one UK newspaper, the airline has decided to sever its relationship with Marks & Spencer and enter into an agreement with "another great British brand" who will supply the airline's buy-on-board Economy Class menus.
International Airlines Group (IAG), the parent company of British Airways, has announced that Alex Cruz is stepping down as CEO of the UK's flag carrier and, following a transition period, will be relinquishing his role as chairman too. All of this comes towards the end of a year which has seen the airline industry brought to its knees by Covid-19 and thousands of employees losing their jobs at British Airways.
British Airways has just said farewell to its final two Boeing 747s which have now departed London Heathrow for the final time. To celebrate the amazing aircraft's history, British Airways is selling 747 Club World seats and a "jumbo reduction" for under £1,000 each. If you find the fares on BA.com they're yours!
Well that was quick! In the middle of July, British Airways announced that it would be retiring all of its Boeing 747s, in the middle of August the retirements began, and now we're being told that the last two British Airways 747 based at London Heathrow will depart tomorrow morning.