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Be Careful: It’s Easy To Miss The Latest Hyatt Discounts & Free Nights


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Yesterday, Hyatt continued its run of offering promotion after promotion (a run which now dates back to September of last year) when it announced a number of offers for stays made through the middle of September. Some of these offers can be great money-savers, but they’re also offers that can be easily missed when booking a stay on the Hyatt website.

In a nutshell, Hyatt’s latest promotion sees properties offering a free night after 2, 3, or 4 nights or a discount of between 10% and 25% and the way Hyatt’s publicizing this offer appears to set this out very clearly:

The problem arises when it comes to actually making a booking because Hyatt’s website doesn’t make it obvious what promotion a particular property is offering, or if a hotel is offering a promotion at all.

Here are a few examples of what I mean:

Hyatt Properties Offering Free Nights

A visitor to Hyatt.com who searches for a 4-night stay at the Andaz Costa Rica will be presented with the standard booking options that they would probably expect to see outside of a promotion. As far as I can see, there’s no indication anywhere that a promotion is in progress.

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The same visitor who now searches for a stay comprising one more night (a 5-night stay) around the same dates, will see something very different. They’ll now see that the Andaz is offering a 5th night free on 5-night stays.

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This isn’t an isolated case. A similar thing happens when you search for a stay at the Hyatt Regency Indian Wells. A search for a 3-night stay doesn’t indicate that any special offers are available…

…while a search for a 4-night stay (around the same dates) reveals that the property is offering a 4th night fee.

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It’s interesting to note that in both cases the “free” night doesn’t actually bring the cost/night down to the cost of a 4-night or 3-night stay (so that tells you a little about the actual discount on offer), but this does go to show that if your plans are flexible it may be worth searching for stays longer than the one you were planning on making.

Hyatt Properties Offering Free Nights

When it comes to the Hyatt properties that have chosen to offer a discount on stays rather than a free night, the fact that there’s a promotion running isn’t a secret. The extent of the promotion, however, may not be entirely obvious from just one search.

If we take the Grand Hyatt San Francisco as an example, a visitor to Hyatt.com who searches for a single night stay could be forgiven for thinking that this is one of the Hyatt properties that’s offering a discount of just 10%.

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This, however, is far from being the case.

A 2-night search at the same property reveals that a discount of 15% will be offered…

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…a search for a 3-night stay will reveal a 20% discount and a search for a 4-night stay will reveal the maximum discount of 25%.

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It’s worth noting that this isn’t the case with all Hyatt properties that are offering a discount so your mileage may vary.

Using the Hyatt Regency Austin as an example, a 1-night stay at this property will reveal the same discount as a 7-night stay (20%)…

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…but because the flexible rate (on which the discount is based) drops with a longer stay, the nightly cost still comes down on stays of over one night.

For someone who has no interest in a multi-night stay this will make very little difference, but for someone with flexible plans, knowing that these various discounts exist may sway their decision when it comes to how long a stay they should book.

Bottom Line

If you’re searching for a Hyatt stay and you’re flexible with how many nights you book, it may be worth expanding your searches to include stays of up to 5 nights so that any free night promotions show up, and so that the maximum discount that a property is willing to offer becomes obvious. For some properties this may not make any difference while for others, the savings you uncover could make a longer stay more economical than it first appears.

Featured Image: Story Hotel Riddargatan Stockholm (a JdV property)

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1 COMMENT

  1. Good post. I did a quick check on a few properties also, and like you, thought the discounts/savings are rather opaque. Seems like a method to lure people “in the door” and hope they will start fishing for (and book) something that matches their interests.

    As I’m not a fan of (wasting time and) hoping for savings to serendipitously appear, this is not a terribly compelling method of promotion, IMO.

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