Be Careful: A New Chase DoorDash Benefit May Actually Cost You Money!


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Update: A report in the comment sections says that, contrary to what I was told by a CSR, the DashPass will not auto-renew on the Sapphire cards. A second report confirms my original assertion. I’m still looking into this and will update this post when I have definitive confirmation one way or another.

Chase is in the midst of sending out emails to holders of a number of its credit cards to let them know of a new partnership it has formed with DoorDash (a food delivery service) and to announce that select Chase credit cards now offer “DashPass” membership as part of their benefits package…but there’s a small issue with this membership that you need to be aware of.

What Is DoorDash DashPass?

DashPass is a DoorDash membership which ordinarily costs $9.99/month and which offers subscribers free deliveries on orders over $12 and lower service fees (DoorDash says that subscribers “save on average $4-$5 per order).

What Do The Chase Cards Offer?

Chase Sapphire Reserve

The Chase Sapphire Reserve card now offers a minimum of 12 months and a maximum of 24 months membership* to ‘DashPass’ as part of its benefits package.

Also, as part of the changes that were made to the Chase Sapphire Reserve card from 12 January 2020, the card now includes a $60/year DoorDash credit valid in 2020 and 2021.

Chase Sapphire Preferred

The Chase Sapphire Preferred card now offers a minimum of 12 months and a maximum of 24 months membership* to ‘DashPass’ as part of its benefits package.

*Cardholders who register in 2020 will have membership through 31 December 2021. Cardholders who activate their membership in 2021 will have a minimum of 1 year’s DashPass membership.

Chase Freedom & Chase Freedom Unlimited

Both the Chase Freedom & Chase Freedom Unlimited credit cards now offer DashPass membership for a period of 3 months.

The Issue

A positive aspect of this Chase/DoorDash partnership is that cardholders have to actually add their Chase card to their DoorDash account for their free membership to kick into effect so there’s little reason why anyone should find themselves with a DoorDash membership they didn’t want.

The negative aspect of the partnership is that once you have a Chase/DoorDash membership set up it will auto-renew at the prevailing rate (currently $9.99/month) once the free membership period is up.

Chase Freedom and Chase Freedom Unlimited cardholders will get a 50% discount on DashPass membership for 9 months after their 3-month free membership period has elapsed before then being charged $9.99/month if they don’t cancel the membership.

Chase Sapphire Reserve and Chase Sapphire Preferred cardholders will see a $9.99/month fee added to their cards when the DashPass membership auto-renews after the fee membership period has elapsed unless they cancel the membership.

I don’t like this.

I can see a lot of people signing up for a free DashPass membership courtesy of one of their Chase cards, using it for a while (it’s new, it’s a novelty and, if they have the Chase Sapphire Reserve card they have a $60 credit to burn) before forgetting about it and then not noticing (at least for a few billing cycles) that their free membership period has elapsed and they’re now being charged a monthly fee for a service they don’t use.

Yes, it’s possible to cancel a DashPass membership at any time (the t&cs say that members must cancel within one day before the next-scheduled subscription renewal date to avoid being charged for the next subscription period) but that still requires members to remember to cancel their subscription before the free period ends – I can pretty much guarantee that a lot of people will forget to do this.

It’s not clear in the t&cs if you can cancel a DashPass subscription in the middle of the free membership period and still continue to enjoy the benefits of membership through to whenever the free membership would have ended (it would be good news if that was possible) but I’ve messaged Chase and DoorDash asking that very question so I’ll report back if and when I get a reply.

Bottom Line

Unless it transpires that a free DashPass subscription can be canceled immediately after it has been activated (with the benefits remaining active until the end of the free period) I can see a lot of people being caught out by the fact that DashPass will auto-renew at the prevailing membership rate when the free membership period comes to an end.

If you’re going to sign up to a free DashPass membership with Chase I suggest putting a note in your calendar reminding you to cancel the membership before the free period ends – a benefit that’s supposed to save you money could turn out to be quite expensive if you forget to cancel and end up paying for a subscription you’ve forgotten you have and never use.

15 COMMENTS

  1. CSR & CSP don’t auto-renew….

    “After the DashPass discounted period ends, you can choose to be enrolled and charged the then current monthly DashPass rate.”

    • My information comes from a CSR with whom I spoke late yesterday – would you let me know where your quote comes from so that I can update the post if appropriate?

  2. I called Chase Bank customer service on 1/14/2020 to check on this auto-renewal question. I was informed by the Customer Service Rep that the DashPass membership does indeed auto-renew at the end of the free membership.

  3. Of course it auto-renews. Like every other subscription you’ve ever gotten at a low intro rate. That’s how they get their money because a lot of people do exactly what you surmise- use it a couple of times and forget.

    I am pretty careful with my credit card statements and I still got zinged with an auto-renew that was a once-a-year fee that just renewed because I had forgotten to cancel it before the renew date (bad me, should have set a reminder on my phone!!). That was a $60 fee I can’t get back. But a good reminder to me to be more careful and not sign up for such things that I will rarely use, like Lyft or Door Dash.

  4. Yes, like any subscription you ever sign up for. Total duh of an article, especially for the type of nerds that read these topics.

    • 1) No, it’s not like “any subscription you sign up for” (e.g Amazon Prime where you can cancel on day 1 of a free period and still make use of the benefits through the end of the free period).
      2) Why do you think that being a “nerd” is a bad thing? (they pretty much own the world nowadays btw)
      3) As you apparently read this post wouldn’t that make you a nerd based on your own definition?

  5. Used this a few times now and I haven’t saved much because the Door Dash fee is extra cost compared to Seamless or Grubhub. Not all restaurants participate is the Door Dash program so I haven’t really seen savings. I guess free delivery is something but the DD fee negates that discount. On top of the DD fee (18% when not discounted), I am expected to pay the DD tip. Not really seeing the benefit here.

  6. What the hell is this article bro! Every thing auto renews. They are giving you two years for free and you are complaining about it? Borderline ridiculous. Don’t write articles like these that are so obvious.

    • 1) No, everything does not auto-renew this way – where’s the option to cancel straight away (so you don’t forget to cancel later) but still receive the full free period (like Amazon Prime)?
      2) They upped the annual fee by $100 they’re not giving most people anything for free.
      3) I’m not complaining about the benefit I’m criticizing Chase for auto-renewing it when a fee kicks in.
      4) I’m pretty sure you have no editorial control over this blog so please don’t tell me what I can and cannot write about. Thanks.

  7. Borderline laughable. you are complaining that this is not good, because you have to pay for subscription, when company promo ends?

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